Manager EXL/M/992168 - Noida, India - exl

    exl
    exl Noida, India

    1 month ago

    EXL background
    Description

    Job Description

    "Drive process transformation and continuous improvement initiatives for Premium Audit client engagements while building a process excellence culture and ensuring an effective quality program for Internal process and clients."

    Role:

  • Planning and execution of projects; managing process improvement program for client engagement(s)
  • Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with onshore team/ clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes, baseline performance and target setting.
  • Support in development of process improvement and innovation strategy for client business.
  • Build relationships with key business leaders and other cross functional stakeholders to drive improvements.
  • Facilitate sharing of best practices from within and outside the organization, implement and drive performance benchmarking.
  • Drive Lean Six Sigma culture, extensive usage on quality tools and concepts and mentor GB / BB.
  • Active participation in client visits, showcasing transformation case-studies (if any).
  • Responsible for ensuring smooth set up and functioning of QA to meet business, internal and certification requirements; gather client requirements, build QA plan, support migration team for implementation for new client processes and ensure consistent delivery on QA program.

    • Candidate Profile

  • Minimum 8 years of total work experience with at least 2 years of relevant in BPO / ITES industry
  • Must have led process improvement / transformation program with significant savings (with at least 3-4 projects led individually)
  • Must have mentored at least 4 – 5 GB / BB projects.
  • Must be a Lean Six Sigma Black Belt – trained / certified.
  • Minimum 1 year in current role / assignment
  • Insurance domain knowledge (premium audit) preferred.
  • Excellent education pedigree Graduate degree is a must, degree in a quantitative discipline is preferable (Engineering, Statistics etc.)MBA preferred but not essential.
  • Exposure to multiple client environments.
  • Experience of packaging and showcasing capabilities and solutions, especially to senior business leaders.
  • Evidence of problem-solving analytical mindset and comfort with business ambiguity.
  • Proficient in creating effective PowerPoint presentations and skilled in Excel.
  • Excellent oral communication and presentation skills.
  • Superior written communication skills.