Contact Center Operations - India
5 days ago

About the Role
The Contact Center Operations (Production Lead) is responsible for managing the daily operations of the team by ensuring timely and accurate processing of requests through effective allocation of work.
Being the first point of contact for queries and escalations.
The role is responsible for acting as the first level of escalation for the team and being the primary liaison point for stakeholders, SMEs, and customers.
Supporting the Manager in planning the work for the week and managing capacity in line with forecasts.
- Provide a high level of customer service to internal and external customers.
- Deliver a high quality of work and take ownership of resolving customer queries and complaints efficiently and effectively.
Job description
, consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.
Donec lacinia nisi nec odio ultricies imperdiet.
Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.
Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
, at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.
Access all high-level positions and get the job of your dreams.
Similar jobs
Job summary · The Network Operations Center (NOC) Analyst will support day-to-day infrastructure and network operations for multiple client environments. This role focuses on proactive monitoring, patch management, advanced troubleshooting, and escalation support to ensure availa ...
4 hours ago
The Program Management Specialist plays a critical role in supporting the Email Campaign / HPP Team Lead (Google owned and operated platforms) in the day-to-day execution of email marketing campaigns. · ...
1 week ago
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us · ...
17 hours ago
We are seeking an experienced Data Center Engineer to provide L2 support and optimize comprehensive data center operations. · Provide intermediate (L2) support for technical issues related to data center infrastructure. · Assist in the maintenance of data center infrastructure co ...
1 week ago
Join New Era Technology as a skilled L2 Network Engineer to support enterprise data center network environments. · ...
1 week ago
+Job summary · Own and manage IT infrastructure for automotive R&D. · +ResponsibilitiesManage day-to-day data center and infrastructure operations: server/workstation setup, configurations, monitoring, backups. · Design and implement infrastructure architectures across on‑prem an ...
5 days ago
As a Lead DevOps Engineer, you are the cornerstone of operational excellence, driving forward innovations that redefine industries. · ...
1 month ago
We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness and beyond. · Own the design strategy and execution for the Payments pillar · Lead discovery and problem framing through user research data analysis an ...
2 weeks ago
Grey Orange is an equal employment opportunity employer. The company's policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender... · ...
1 week ago
We look for people with passion talent and curiosity and provide them with teammates resources and opportunities to unleash their full potential · The power we create together when we combine your strengths with ours is unstoppable Are you ready to join a team that dreams as big ...
2 days ago
We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. · Oversee execution of bonus payouts ...
17 hours ago
We are seeking an experienced Medical Biller to manage the billing operations for the ASC Cardiology Surgical Center located in Phoenix USA. · The ideal candidate will have extensive experience in surgical billing ASC workflows and payer-specific requirements. ...
12 hours ago
This is a job for IT Application/System Specialist in India. The successful candidate will administer and support Microsoft Windows Server operating systems. · ...
3 weeks ago
We are seeking a highly experienced Senior Jira Frontend Operations Lead / Platform Specialist to drive execution excellence across large-scale enterprise programs. This role requires operational ownership, technical maturity, and strong communication skills.Owning daily executio ...
2 days ago
Crew Accommodations Operations Manager to join the TA Connections division within the Lodging line of business, · supporting airline clients that have operations in the Asia Pacific region (APAC). In this role, · you will lead a global crew accommodations team with full responsib ...
6 days ago
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first. · ...
6 days ago
We are looking for an experienced and passionate DevOps & SRE Manager to lead our DevOps and Site Reliability Engineering teams. As a DevOps & SRE Manager, you will play a key role in ensuring our development, deployment, and operational practices align with industry standards wh ...
2 weeks ago
We are looking for a modern mind to join us as an Internal Audit Specialist at GreyOrange. · ...
1 week ago
Hands-on experience in BGP OSPF IS IS Cisco Arista routing & switching SD WAN cloud networking AWS Azure GCP firewalls F5 load balancers MPLS data center operations and network documentation required. · ...
2 weeks ago
We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. ...
1 day ago