Contact Center Operations - India

Only for registered members India

5 days ago

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About the Role

The Contact Center Operations (Production Lead) is responsible for managing the daily operations of the team by ensuring timely and accurate processing of requests through effective allocation of work.
Being the first point of contact for queries and escalations.
The role is responsible for acting as the first level of escalation for the team and being the primary liaison point for stakeholders, SMEs, and customers.
Supporting the Manager in planning the work for the week and managing capacity in line with forecasts.

  • Provide a high level of customer service to internal and external customers.
  • Deliver a high quality of work and take ownership of resolving customer queries and complaints efficiently and effectively.

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