RPA Support – Operations - Pune, India - Pharmarack

Description

Experience : Fresher or Experienced

Roles and Responsibilities :

• As a customer support associate, you will be an ambassador to our customers, own overall relation with assigned customers, which includes: Increasing product adoption, ensuring retention, satisfaction and success in order to sustain the GMV (Gross Merchandise Value) being driven by the field force
• You will be responsible for smooth and swift on-boarding of the distributor, helping on the integration of the software so that the application/ product works smoothly
• Providing help to the distributor over phone or email for resolving his day-to-day semi-technical/ technical issues related to the Distributor application by issue identification, analysis and by involving Level-2 support as appropriate
• You will be coordinating with internal teams such as Sales team and technical team as and when required for quick resolution of issues
• You should be able to see emerging issues and bring back in quick scalable resolution for such issues

Our ideal candidate will be/ have :

• Highly customer centric
• High adaptation to technology enabled environment and ability to understand change in technology
• Being able to help a non-technical customer to understand the functioning of the application

Desired skills :

• Basic knowledge of Windows Operating Systems including Servers, HTML/ CSS, any programming language
• Knowledge of Windows Task Scheduler/ Task Manager
• Exposure to any of the Automation Tool in the market
• Impeccable and customer friendly communication both spoken and written
• Should be fluent in English & Hindi. Knowledge of additional regional languages will be an added advantage
• Basic knowledge of MS-Office (MS-Word/Excel)
• Candidate should be flexible with working hours and weekly offs

Reporting hierarchy :

• Manager – Distributor Support