Call Center Customer Service Representative - Bengaluru, India - Dezmindz Technology

Description

Roles and Responsibilities

Build sustainable relationships of trust through open and interactive communication; Identifying and assessing customers needs to achieve customer satisfaction Maintain records of customer interactions, customer accounts, and file documents.

Provide accurate, valid and complete information to the customer by using the right methods/tools.

(FRESHERS WITH GOOD ENGLISH COMMUNICATION SKILLS WILL ALSO BE CONSIDERED, TRAINING WILL BE PROVIDED FOR THE POSITION).

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents.

Maintain positive & professional attitude to clients.

A Customer Service Executive usually performs many of the following tasks:. Identifying new opportunities, Interaction with customers.

Interact with customers on daily basis and document information shared by the customers on the CRM.

Desired Candidate Profile

Ability to communicate fluently in English.

Ability to actively listen to what others have to say and restate information to ensure understanding; Provide complete and accurate information; Maintain professional business standards at all times.

Job Benefits & Perks

Attractive performance incentives and rewards on achieving goals.

Flexible timings.