Flipkart - Senior Manager - Zonal Control Tower Operations (8-15 yrs) - Kolkata/Bangalore/Gurgaon/Gurugram, India - iimjobs

    iimjobs
    iimjobs Kolkata/Bangalore/Gurgaon/Gurugram, India

    Found in: beBee S2 IN - 1 week ago

    Iimjobs background
    Full time
    Description
    Senior Manager - Zonal Control Tower


    Job Description:
    The job holder will lead following functions for the zone - Control Tower, CX, Design, Fleet & Planning which will be responsible for the below activities:

    • Monitor Last Mile and First Mile Operations and identify improvement opportunities
    • To oversee capacity Planning, coordinating with Planning team and ground Operations
    • Planning, forecasting and operation control through process monitoring
    • Work closely with Operations (FM & LM), MH, LH, Central Ops to ensure smooth LM and FM delivery and pickup operations on a day to day basis.
    • Track and drive for continuous improvement across all defined Goals/KPI/metrics.
    • Periodic and on time publication of performance data visibility
    • Deep dive into key areas to identify areas of improvement
    • Gather data and analyze data to arrive at actionable insights
    • Providing strategic direction through structural design solves & new process implementations
    • Overseeing Fleet requirement & management for the zone
    • Build a culture of ownership and empowerment within team
    • Develop, mentor and motivate the team for better efficiency and best results

    Competencies:

    • People manager, he should be able to lead a large team of 30+ members (both junior and people manager level)
    • Comprehensive and possessing analytical skills
    • Exposure to operations planning
    • Tech savvy, Problem solving, datadriven decisionmaking through the stakeholders
    • Team Building and Employee Engagement Capability
    • Adaptability towards change management
    • Stakeholder Management
    • Sound presentation and communication skills
    • Innovative thinking
    • Execution of key initiatives

    Qualification:

    • MBA with ~812+ years of experience
    • Operational Knowledge of Logistics/Warehouse/Retail/Manufacturing/FMCG/FMCD industry
    • Exposure to Business Processes, Lean/6 Sigma etc., 5S will be of added advantage in executing this role
    • E-Commerce exposure will be an added plus
    • Good knowledge of Data Analysis tools