Call Center Specialist - Bengaluru, India - InfoWryt Solutions LLP

Description

Answer and handle inbound and outbound calls from patients and their families in a timely and professional manner.

Provide accurate and helpful information to patients and their families about the hospital's services, policies, and procedures.

Schedule appointments for patients and provide them with the necessary information to prepare for their appointments.

Assist patients and their families with any questions or concerns they may have.

Document all calls and interactions with patients and their families in the call center database.

Escalate complex issues to the appropriate supervisor or manager.

Maintain a positive and professional attitude at all times.

Meet and exceed all call center performance metrics.

Mandatory languages - fluent in Kannada & English

Week offs will be rotational

Rotational shift - candidates have to work in all shifts

Week offs will be rotational

Shift timings - First shift am to 2.30 pm

2nd shift am to 4.00 pm

3rd shift am to 7. 00 pm

4th shift pm to 8.00 pm

Night Shift pm to 8.00 am (only for boys)

Rs. 250 per night will be paid for doing night shifts

Budget - 1.5 to 2.4LPA monthly based on experience