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  • Product Manager - Bengaluru, India - Tesco Hindustan Service Cente

    Tesco Hindustan Service Cente
    Tesco Hindustan Service Cente Bengaluru, India

    3 weeks ago

    Default job background
    Description

    Product Manager for Chatbot Team

    The ideal candidate will join our dynamic Customer Support product team to optimize the Chatbot functionality, enhance Customer Support web pages, and drive efficiency while promoting self-service support solutions to Tesco's customers.

    About the Role:

    This role is integral to our broader Product team, which develops innovative tools and capabilities for Loyalty and Support. The successful candidate will focus on optimizing the Chatbot functionality and enhancing Customer Support web pages by integrating AI-driven solutions, delivering a seamless and intelligent support experience.

    In addition to these responsibilities, the team will be responsible for expanding the reach of the Chatbot by integrating it into other channels, ensuring a consistent and accessible support experience across all customer touchpoints.

    Key Responsibilities:

    • Partner with cross-functional teams to set the long-term direction of the product in line with the wider organisational strategy and user needs.
    • Own and drive the product roadmap by executing on current and new initiatives, influencing stakeholders, and working through dependencies across multiple teams.
    • Be accountable for the performance & adoption of the product in line with the agreed Outcomes and Key Results (OKRs).
    • Lead discovery work around a minimum viable product (MVP) for new products/ features, collaborating with user experience, engineering teams to prototype and validate the MVP.
    • Document and break down complex product requirements and acceptance criteria to enable the development teams to deliver valuable product increments with optimal risk and effort.
    • Foster agile product management practices, maintain a prioritised product backlog, run key ceremonies, and work closely with Engineering and User Experience teams.
    • Drive experiments based on defined hypotheses, creating robust data-driven decisions on product improvements and their influence on overall product performance.
    • Prioritise, coordinate, and communicate the resolution of live product issues independently.
    • Demonstrate the features of the product to different audiences in the wider and immediate Tesco teams, building awareness of the product and its capabilities.
    Requirements:
    • Product Management experience in modern software product development context, using agile practices, in collaboration with colleagues from UX, Engineering, and other disciplines.
    • Knowledge of tools and techniques for road mapping, backlog management, prioritisation, and dependency management.
    • Experience in understanding quantitative and qualitative data, building hypothesis, defining experiments (A/B Testing), and setting target outcomes.
    • Proven experience of having worked on a product that led to the delivery of value to users. B2C and/or developing products for web or native app channels is desirable.
    • A balance of capabilities across stakeholder management, adaptability, effective communication, leadership, customer-centricity.
    • Proven success of having managed a complex technology product that led to the delivery of significant value to your stakeholders.
    • Great prioritisation and decision-making skills, with good judgement around business priorities and resource allocation.
    Qualifications:
    • Product Management experience in modern software product development context, using agile practices, in collaboration with colleagues from UX, Engineering, and other disciplines.
    • Knowledge of tools and techniques for road mapping, backlog management, prioritisation, and dependency management.

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