Customer Success Specialist - Bengaluru, India

Only for registered members Bengaluru, India

1 month ago

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Job summary

Role Requirement Engage proactively with customers using the engagement model (based on customer segment) laid out Understand and document customer's business flow (for large customers) and deep understanding of use-cases Have deep product knowledge of all product lines Ability to showcase product demo work out solutions for business use cases using best product-fit Al igning with key customer stakeholders to establish a stronger customer relationship management program stakeholder mapping Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains process & tools Promote awareness of the latest innovations Freshworks is releasing products/features in pipeline Work with internal cross-functional teams product sales pre-sales marketing product marketing support etc to ensure customer's issues/solutions are addressed Work with Program Manager Customer Success to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs Understanding of SaaS metrics Own two key metrics Increase Product-Adoption & Customer Retention Use customer management tool Natero Training will be provided to get familiar Implement and support compliance to Freshworks compliance and information security processes.


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