Technical Accounts Manager - Pune, India - Hire Xpert

Description

The TAM will be a key member of one of the strategic account team. This role is expected to program manage our ongoing client programs in the account, build referenceable client relationships and scale the strategic account. Will need to work in close coordination with Sales, Pre-sales and Delivery teams. Some of the responsibilities are:

Leading and partnering with a multidisciplinary and multicultural team of business analysts, product owners, architects, SMEs & sponsors to bring about stated outcomes for ongoing projects.

Establish relationships with key decision makers and ensure that account client stakeholders are highly satisfied.

Liaising with onsite client stakeholders as well as offshore/ nearshore colleagues for seamless program execution.

Status reporting, estimation and program planning, risk / issue / dependency / scope management, creating budget forecasts for the client and program profitability control.

Preparing SLA KPI metrics and maintaining the project dashboard to provide the senior management with a snapshot of the projects overall health including milestones and deliverables.

Technical delivery oversight including escalation management for ongoing engagements. Propose best in class solution to solve clients problem.

Required Knowledge:-

Bachelors degree with 8-10 years of total experience of delivery/program management for clients in India/ APJ market

Strong knowledge of IT/product delivery systems & methodologies. Eg. Agile, CI/CD, AMS, Product lifecycle, emerging capabilities etc.

Eye for details for business problems & opportunities preferably with CPG/Retail background

Knowledge of key business processes such as HR, Finance, Procure to Pay, etc would be a huge plus

Exposure to CPG/Retail projects is preferred

Should be dynamic, energetic and should be good at organizing information

Excellent English communication skills, both written and spoken.

Positive and energetic presentation skills, excellent listening skills.

Outstanding ability to communicate complex ideas and technical concepts clearly and efficiently to clients (including executive audience).

A track record of working in a fast-paced environment, set your own demanding expectations and be able to inspire and support teammates.

We are looking for a self-managed and process oriented person.