Process Trainer - Mumbai - confidential

    confidential
    confidential Mumbai

    4 days ago

    Full time
    Description

    Key Responsibilities:

    Training Delivery & Facilitation:

    • Conduct new hire training (NHT) and refresher training for sales agents in the donation process
    • Deliver engaging, interactive sessions to improve communication, persuasion, and sales skills
    • Train agents on objection handling and building donor trust
    • Ensure training is aligned with sales targets and compliance standards
    • Conduct role-plays, mock calls, and live call assessments to build agent confidence

    Reporting & Continuous Improvement:

    • Track training effectiveness using KPIs like sales performance, retention, and quality scores
    • Provide regular feedback and reports to management on training outcomes

    Qualifications & Skills:

    • 1+ years of experience in BPO sales training or telesales
    • Strong knowledge of sales techniques and call handling
    • Excellent verbal, written, and interpersonal communication skills
    • Experience in classroom training, coaching, and performance monitoring
    • Comfortable using CRM software, call monitoring tools, and dashboards

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