Incident Manager - Noida, India - Ericsson

Description

Description

Join our Team

About this opportunity:

Join us as an Emergency Management Specialist at Ericsson, where we aim towards effectively preventing and minimizing the impact of incidents. You will play a critical role in investigating potential reoccurrences, classifying problems, and developing and implementing preventive actions. Your leadership, planning, and communication skills will drive us towards an effective recovery, improving our emergency support services. We also encourage and value the coaching of others, with opportunities for growth within this ultimate service role.

What you will do:

Lead and facilitate recovery efforts, ensuring swift restoration of services and outstanding customer experience.

Collect comprehensive Root Cause Analysis data to facilitate post-event investigations.

Act as the primary orchestrator of Ericsson internal management communication.

Initiate and manage escalations when necessary, acting as Crisis Manager throughout these events.

Coordinate seamless transition of responsibilities among technical and management teams during emergencies.

Play an active role in refining Emergency Handling and Problem Management processes.

Validate the security considerations of remote connections and customer documentation through constant user access verification.

Foster a culture of knowledge sharing by consistently searching, re-using and sharing valuable information.

The skills you bring:

Change and Improvement Management.

Data Analysis.

Customer Success.

Negotiation.

Machine Learning.

Service Delivery Models and Strategy.

Emergency handling.

Knowledge Transfer and Reuse.

Knowledge Sharing and Collaboration Skills.

Coaching and Mentoring.

Performance management / controlling.

Emergency Recovery skills.

EBP (Ericsson Business Process and Finance Processes).

Ericsson Portfolio.

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Job Insights

Based on previously hired candidates

Popular Skills of Previous Hires

Change Management

Job titles of previous hires

Incident Manager

Previous hires also worked at

HCL Technologies

Tata Consultancy Services

Nokia Siemens Networks

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What we offer you

Our culture

Built over a century of courageous decisions,
our core values of professionalism, respect,
perseverance and integrity shape everything
we do.

Learning and development

We believe in a growth mindset and that the future belongs to the learners. We offer the freedom and structure to evolve your skillsets, mindsets, and career.

Reward and recognition

We recognise that you should be paid in a fair way and be rewarded for the impact you create. We always aspire to recognize your impact
on our business success.