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  • Customer support executive - Bengaluru - Info HR Solutions

    Info HR Solutions
    Info HR Solutions Bengaluru

    1 month ago

    Default job background
    Full time
    Description

    Job Title: Customer Support Executive

    Company: Allsec Technologies

    Languages: Tamil, Telugu, Malayalam, Kannada, Hindi

    Salary Range: ₹18,000 - ₹14,400 per month (take-home) with an additional ₹30,000 - ₹40,000 in incentives.

    Job Description:

    • Provide prompt and efficient customer support via phone, email, and chat.
    • Assist customers with product or service-related inquiries and issues.
    • Identify and escalate priority issues to the appropriate team members.
    • Maintain accurate and up-to-date customer records.
    • Ensure customer satisfaction by resolving problems in a timely and professional manner.
    • Collaborate with cross-functional teams to improve customer support processes.
    • Stay updated on product knowledge and company policies.
    • Manage and resolve customer complaints or conflicts.

    Key Skills:

    • Good communication skills in English and regional languages (Tamil, Telugu, Malayalam, Kannada, Hindi).
    • Problem-solving and decision-making abilities.
    • Ability to multitask and work under pressure.
    • Good organizational and time management skills.
    • Customer-oriented mindset and a passion for delivering exceptional service.

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Customer support executive