Customer Relationship Manager - Agra - confidential

    confidential
    confidential Agra

    1 day ago

    Full time
    Description

    We are looking for an experienced and customer-focused professional to join our team as a Customer Relationship Manager. As a Customer Relationship Manager, you will play a pivotal role in fostering positive relationships with our customers, ensuring their satisfaction, and driving customer loyalty. The ideal candidate should have a proven track record in customer relationship management, excellent communication skills, and a passion for delivering exceptional customer experiences.

    Roles and Responsibilities:

    1. Customer Engagement:

    • Build and maintain strong, positive relationships with customers through regular communication and engagement.
    • Proactively reach out to customers to gather feedback and address concerns.

    2. Customer Satisfaction:

    • Monitor and assess customer satisfaction levels through surveys, reviews, and direct interactions.
    • Implement strategies to enhance overall customer satisfaction and loyalty.

    3. Issue Resolution:

    • Act as a point of contact for customer inquiries, concerns, and escalations.
    • Work closely with internal teams to address and resolve customer issues promptly.

    4. Upselling and Cross-selling:

    • Identify opportunities for upselling and cross-selling of products or services to existing customers.
    • Collaborate with sales and marketing teams to implement targeted campaigns.

    5. Customer Retention:

    • Develop and execute customer retention strategies to reduce churn and increase customer lifetime value.
    • Implement loyalty programs and incentives.

    6. Communication:

    • Communicate product updates, promotions, and relevant information to customers.
    • Provide clear and timely information to customers regarding their inquiries.

    7. Documentation and Reporting:

    • Maintain accurate and detailed records of customer interactions and transactions.
    • Generate regular reports on customer satisfaction and engagement metrics.

    Qualifications:

    1. Education:

    • Bachelors degree in Business, Marketing, or a related field.
    • Master degree will get an advantage.

    2. Experience:

    • 8 to 15 years of experience in customer relationship management roles.
    • Proven track record of successfully managing and retaining customer accounts.

    3. Communication Skills:

    • Excellent verbal and written communication skills.
    • Ability to communicate effectively with customers and internal teams.

    4. Problem-Solving:

    • Strong problem-solving skills with the ability to address customer issues and find satisfactory solutions.

    5. Empathy:

    • Empathetic and customer-focused approach in understanding and addressing customer needs.

    6. Sales Acumen:

    • Basic understanding of sales processes and the ability to identify upselling and cross-selling opportunities.

    7. CRM Software:

    • Proficiency in using Customer Relationship Management (CRM) software.

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