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- Responsible for driving network operations and maintenance in the respective areas of Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains with the objective of minimizing downtime of network infrastructure, providing quality of network, resolving network issues, and cost effectively enhancing customer experience. The role will involve- planning and implementing network improvement projects, managing network operations, network analysis, bringing in process and cost level improvements. This is a tactical role which has a significant mid-term impact on the business units overall results.
- Graduate with 7-12 years of relevant experience
- Extensive experience in operations and project implementation of network technology
- Customer experience management
- Understanding of domain and related technologies
- Lead domain specific operations team to meet the uptime targets.
- Manage network operations and maintenance, this may include marine cables, network equipments, facility, security operations for all sites and network.
- Ensure timely identification and fixing of network failures, review repeat issues to ensure permanent remedial actions are taken.
- Lead and drive operational review meetings with vendors.
- Develop tactics for improving operation efficiencies while improving service levels, employee retention and operational costs.
- Provide direction and escalation support to 24/7 NOC team.
- Manage difficult customer situations; respond promptly to customer needs; respond to requests for service and assistance.
- The role will lead a large team.
Deputy General Manager - Pune, India - Tata Communications
Description
Broad outline of the Role
Purpose - Broad objective of the role
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills