-
Manager - Customer Success - IT
6 hours ago
Kwan Ventures BengaluruManager - Customer Success - US/ EMEA (Europe Shift) · Role Overview: · As a Customer Success Manager (CSM), you will be the primary point of contact for our customers, responsible for driving adoption, ensuring satisfaction, and delivering measurable business outcomes. You will ...
-
Customer Success Manager
2 hours ago
Torry Harris Integration Solutions Bengaluru, IndiaJob Description · About Torry Harris · Torry Harris Business Solutions is a renowned leader in integration-led digital enablement and transformation. We are specialized IT service and digital product providers, having worked for over twenty-five years in the integration space tow ...
-
Customer Success Manager
3 hours ago
Milestone Inc Bengaluru, IndiaJob Description · Job Title: Customer Success Manager · Location: India · Working Hours: 8 PM - 4 AM IST (Night Shift) · Job Description · Do you like Digital Marketing Are you passionate about delivering excellent value to your customers Do you get joy in helping customers achie ...
-
Customer Success Manager
2 hours ago
Borneo Bangalore UrbanRole Overview: · Borneo is seeking a dynamic and results-driven Customer Success Manager (CSM) to join our team. As a CSM, you will be the trusted advisor and advocate for our customers, ensuring they achieve their desired outcomes and derive maximum value from our products or se ...
-
Technical Success Manager
2 hours ago
Chargebee BengaluruChargebee provides a global subscription management platform that delivers fast time-to-value with exceptional service and support. Our mission is to empower businesses of all sizes to maximize their growth potential and revenue by adapting quickly and increasing customer loyalty ...
-
Customer Success Manager
7 hours ago
Enterspace BengaluruJob Title: Customer Success Manager (CSM). · Location: Bengaluru. · Salary: Open for the right candidate. · Working Days: Monday to Saturday. · About MIPL: · MIPL is a leading organization specializing in brand communication, wayfinding, signage, wall & glass graphics, EGD concep ...
-
Customer Success Manager
6 hours ago
Simpliwork BengaluruDepartment Customer Success · Designation Manager – Customer Success Manager · Location Bangalore · Reporting To COO · The customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement ...
-
Manager - Customer Success
7 hours ago
Torry Harris Business Solutions BengaluruAbout Torry Harris: · Torry Harris Business Solutions is a renowned leader in integration-led digital enablement and transformation. We are specialized IT service and digital product providers, having worked for over twenty-five years in the integration space towards enhancing di ...
-
Technical Success Manager
7 hours ago
Chargebee BengaluruChargebee provides a global subscription management platform that delivers fast time-to-value with exceptional service and support. · Our mission is to empower businesses of all sizes to maximize their growth potential and revenue by adapting quickly and increasing customer loyal ...
-
Customer Success Manager
3 hours ago
Credgenics BengaluruAbout the Company: · Credgenics is India's leading SaaS-based debt collection platform. Our platform helps Banks, Non-banking finance companies, FinTech, and ARC's worldwide to digitize and automate their collection processes, helping them improve recovery rates, decrease time to ...
-
Customer Success Manager
7 hours ago
Shopalyst BengaluruAbout Shopalyst: · Shopalyst offers a Discovery Commerce platform for digital marketers. Combining data, AI and deep integrations with digital media and e-commerce platforms, Shopalyst connects people with products they love. More than 500 marquee brands leverage our SaaS platfor ...
-
Manager - Customer Success
10 hours ago
Animaker BengaluruAnimaker is looking for an energetic and ambitious Farming Manager or Manager, Account management or Customer Success Manager who will spearhead your assigned Sales team into forging a strong and fruitful customer relationship that manifolds the business. · As a fast-paced startu ...
-
Customer Success Manager
7 hours ago
HireQuotient BengaluruJob Description: · About Us: HireQuotient is an AI-first SaaS company focused on reimagining how people hire globally. We have started solving for US-based companies, and currently have clients all across the world. · Role Description: We are looking for a full-time, dedicated Cu ...
-
Customer Success Manager
5 hours ago
DeltaX Bengaluru, IndiaJob Description · DeltaX is looking for an enthusiastic person who will lead the Customer Success Manager/ Account Manager team and be instrumental in the development and maintenance of key client relationships. In addition to understanding clients needs and challenges, you will ...
-
Customer Success Manager
7 hours ago
Lemnisk BengaluruJob Overview · We are seeking a highly motivated and experienced professional to drive business growth through digital transformation. The ideal candidate will have a passion for increasing digital share of business across various verticals. · Key Responsibilities: · To oversee t ...
-
Manager - Customer Success
5 hours ago
Surya Veena Adarsh Niketan Trust BengaluruIndustry : Technology, Information and Internet · Function : Operations · Experience : 10-15Yrs · Salary: 25-30lpa · Age: 40 Yrs · Job Location : Bangalore · Required Skills: Operations, Client Management, Stakeholder Management, Digital Marketing, Team Manage service delivery a ...
-
Enterprise Customer Success Manager
9 hours ago
BiteSpeed BengaluruAbout BiteSpeed · Hey there We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands . · We're currently working with 2500+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ alon ...
-
Client Success Manager - R7052
3 hours ago
Bazaarvoice Bengaluru, IndiaJob Description · About Bazaarvoice · At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable br ...
-
Customer Success Manager-18LPA
1 hour ago
Andor Tech bangaloreRole: Customer Success Manager · Experience : 8-13 Years · Notice Period: Immediate-20 Days · Job Location: Bangalore/Mumbai (Hybrid) · Must have skills: · 8+ years working in a Customer Success, Account Management and/or Management Consultancy role · Preferred Qualific ...
-
Customer Success Manager-18LPA
1 hour ago
Andor Tech BengaluruRole: Customer Success Manager · Experience: 8-13 Years · Notice Period: Immediate-20 Days · Job Location: Bangalore/Mumbai (Hybrid) · Must have skills: · 8+ years working in a Customer Success, Account Management and/or Management Consultancy role · Preferred Qualifications · • ...
Customer Success Manager - Bengaluru - Scrut Automation

Description
Job Description: Customer Success Manager - APAC
Role Details
Position: Customer Success Manager
Location: Bangalore
Shift timings : 10am- 7pm IST
About SCRUT Automation
Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70%, and build real-time visibility of their security posture.
Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.
Overview of the Job Profile
Business/ Customer Success Analyst will play a key role in driving Customer Success by nurturing customers in our rapidly growing business. The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey.
Responsibilities
● Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & Transparency
● Onboard customers with Integration support and drive adoption of the product
● Represent the voice of the customer and influence the product development roadmap
● Empathise with every aspect of the customer experience, putting customer's needs first
● Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk
● Track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capability
● Become a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR)
Requirements
● Bachelor's degree in Business, Operations Management or a related field.
● Have 2-4 years of experience in Customer Success or Account Management at a SaaS company
● Have experience in the cybersecurity or compliance industry
● Have clear and thoughtful communication skills, with a strong critical thinking ability
● Problem-solving ability and customer-centric outlook
● Be comfortable with talking through technical concepts with a technical audience
● Have a keen ability to multitask
● Have an outstanding work ethic and know when/how to ask for help when you need it
Why should this job excite you?
● Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in India
● A high-performing action-oriented team
● Immense exposure to the founders and the leadership
● Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas
● The competitive compensation package, benefits, and employee-friendly work culture
Note: Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.
-
Manager - Customer Success - IT
Kwan Ventures- Bengaluru
-
Customer Success Manager
Torry Harris Integration Solutions- Bengaluru, India
-
Customer Success Manager
Milestone Inc- Bengaluru, India
-
Customer Success Manager
Borneo- Bangalore Urban
-
Technical Success Manager
Chargebee- Bengaluru
-
Customer Success Manager
Enterspace- Bengaluru
-
Customer Success Manager
Simpliwork- Bengaluru
-
Manager - Customer Success
Torry Harris Business Solutions- Bengaluru
-
Technical Success Manager
Chargebee- Bengaluru
-
Customer Success Manager
Credgenics- Bengaluru
-
Customer Success Manager
Shopalyst- Bengaluru
-
Manager - Customer Success
Animaker- Bengaluru
-
Customer Success Manager
HireQuotient- Bengaluru
-
Customer Success Manager
DeltaX- Bengaluru, India
-
Customer Success Manager
Lemnisk- Bengaluru
-
Manager - Customer Success
Surya Veena Adarsh Niketan Trust- Bengaluru
-
Enterprise Customer Success Manager
BiteSpeed- Bengaluru
-
Client Success Manager - R7052
Bazaarvoice- Bengaluru, India
-
Customer Success Manager-18LPA
Andor Tech- bangalore
-
Customer Success Manager-18LPA
Andor Tech- Bengaluru