Core Networking Support Specialist - Coimbatore

Job title: IN-Support Engineer 2-F5,Palo Alto Firewall

Job description

Job Overview

This role involves working in a dynamic operations team to manage and support network infrastructure, including F5 load balancers, firewalls, and Azure services. As an IN-Support Engineer 2-F5,Palo Alto Firewall specialist, you will be responsible for troubleshooting technical issues, collaborating with cross-functional teams during major incident management calls and providing timely support for customer incidents.

Key Responsibilities:

• Assist in managing and supporting F5-LTM Cisco/Palo Alto Firewalls Cisco & Arista route and switching Azure VPN gateway across private/public datacenters
• Collaborate with cross-functional teams during Major Incident Management (MIM) identify root causes restore services quickly provide technical assistance resolve application performance issues use packet capture analysis diagnose troubleshoot software/hardware issues collaborate vendors technology partners coordinate resolution implement precautionary measures conduct due diligence network changes assess business impact internal root cause analysis reviews offer feedback improve quality RCAs take ownership assigned tasks ensure timely effective completion maintain Information Security knowledge apply principles SOP documents create maintain automation opportunities enhance operational efficiency minimize human error generate weekly monthly reports insights performance operational status key metrics

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