- Response, diagnosis, resolution and tracking by phone, email, Chat (Highest %) and social media of customer support queries.
- Knowledge of Googles Workspace/cloud product.
- Maintain response and resolution speed as defined by SLOs.
- Keep high customer satisfaction scores and follow quality standards in 90% of cases.
- Use existing knowledge base to provide a customer facing root cause assessment.
- Provide customer facing bug progress summary using available tools and platforms.
- Handle escalations raised by customers and partners.
- Handle consults from the lower tier to assist in case resolution.
- Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator
Process Executive - Hyderabad, India - Mazenet solution
Description
Training and Hiring candidates for Cognizant
Job Details:
Designation: Process Executive
CTC: 3.5 LPA
Job Location: Hyderabad
Training Duration: 17 Days
Shift: Rotational
Roles and Responsibilities:
Interview Details:
Mode: Virtual(From client)
Level 1: HR Screening
Level 2: Versant
Level 3: HR Discussion
Eligibility Criteria:
2020, 2021 & 2022, 2023 batch of any degree.
Consistent academic record of 50% in 10th, 12th, UG.
Maximum of 2 years of gap in education and not beyond year experience candidates.
Flexible to relocate to anywhere in India and work in any shift or domain.
Strong written and verbal communication.
Excellent problem-solving and analytical skills, combined with impeccable business judgment and industry knowledge
Selection Process:
Step 1:Eligibility as per MNCs specification
Step 2:Virtual Test by Client
Step 3:Training @Mazenet with LOI
Step 4:Final Interview by MNC
Step 5: Offer Letter and On-Boarding
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About Mazenet:
Mazenet is a leading workforce development organization that constantly sets new benchmarks while delivering an industry-responsive skilled workforce through the Train and Hire Program.
Mazenet also encompasses all aspects involved in onboarding employees such as recruiting, hiring, orientation, training, and long-term integration. Our service delivery expands over many locations across the country and around the globe, with the agility and capacity to nurture the best interests of our candidates.
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