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Jalandhar

    Call Center Representative - Jalandhar, India - Seasec Recruiters

    Seasec Recruiters
    Seasec Recruiters Jalandhar, India

    5 days ago

    Default job background
    Full time
    Description

    We are looking for a Call Centre Representative for International Inbound Process to handle calls from customers and provide support to them. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.

    Representative HIRING REQUIREMENTS

    • Should Hold Bachelors Degree.
    • Customer service/telesales/call center experience for at least 2 Years
    • Good knowledge of CRM practices and systems.
    • Customer-oriented attitude with professionalism
    • Excellent communication and listening skills with good command of the English language.
    • Age should be years.

    Responsibilities

    • Identify the needs of customers, resolve issues and provide solutions.
    • Ensure you follow the customer service script provided by the company for uniformity.
    • Maintain records of the conversations with the customer and analyze the data.
    • Check company policies and the website for FAQs or policy-related answers.
    • Write and submit timely reports on performance, targets, and customer queries.
    • Maintain good customer relations.

    Experience:( with minimum 2 years of experience in customer service/ telesales is required)

    Location: Jalandhar