Customer Service Representative - Ahmedabad, India - Covers And All

Description

JobOverview

We are looking for an efficient andskilled Customer Service Representative. Your role is to providecustomer support to the clients respond to their queries andresolve them as soon as possible so as to maintain healthyrelations with the customers. You will be in direct contact withthe clients so you should have clear knowledge about products andtheir functions companys policies and procedures. Pleasantpersonality and good communication skills are the keyrequirements.

If you consider yourself competentenough to provide the best customer service to our clients then doapply

Responsibilities

• Handlecustomer complaints actively and resolve them ontime.
• Provide all the information that customerrequires.
• Take orders and calculate thecharges.
• Keep track of customer information andtheir issues.
• Generate salesleads.
• Open customers account by gathering allthe required information.
• Explain all thedetails to the customer.
• Review customeraccounts for any changes.
• Maintain healthyrelationship with the customers.
• Ensure thequality of services is maintained.
• Handlechange in policies of the company and explain them to thecustomer.

Requirements

• Shouldbe able to provide results underpressure.
• Excellent communication andinterpersonal skills.
• Good problem solvingskills.