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  • Customer Support Executive - Gurgaon / Gurugram - Kezan India Private Limited

    Kezan India Private Limited
    Kezan India Private Limited Gurgaon / Gurugram

    1 month ago

    Default job background
    Full time
    Description

    Description

    We are seeking a Customer Support Executive to join our team. The ideal candidate will have 2-3 years of experience in customer support in India and a strong desire to help customers succeed. As a Customer Support Executive, you will be the voice of our company, responsible for ensuring customers have a positive experience with our products and services.

    Responsibilities

    • Provide excellent customer service to customers via phone, email, and chat
    • Resolve customer issues in a timely and efficient manner
    • Document customer interactions and keep accurate records
    • Collaborate with cross-functional teams to ensure customer satisfaction
    • Identify and escalate issues to the appropriate teams when necessary
    • Stay up-to-date with product knowledge and company policies to provide accurate information to customers

    Skills and Qualifications

    • 2-3 years of experience in customer support
    • Excellent communication skills in English and Hindi language
    • Ability to handle customer complaints with empathy and professionalism
    • Strong problem-solving skills
    • Experience using customer support software and tools
    • Ability to work well in a team environment
    • Bachelor's degree in any field

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