Tele caller - sany, India - Ekara Financials Pvt.

Description

• Initiate salescalls to potential customers
• Follow up on leadsand conduct cold calls to generate newbusiness
• Provide information about products orservices over the phone
• Manage and resolvecustomer complaints
• Keep detailed records ofinteractions and transactions
• Obtain anddocument customer feedback
• Set appointments forsales representatives
• Meet and exceed salestargets and objectives
• Conduct customer surveysto gather information and feedback
• Updatecustomer databases
• Collaborate with the salesteam to ensure goals are met
• Adhere to scriptsand protocols
• Handle potential leads bythoroughly understanding theirrequirements
• Provide exceptional customerservice at all times

• High school diplomaor equivalent
• Proven experience as a Telecaller or relevant customer servicerole
• Excellent communication and interpersonalskills
• Ability to handle rejection andobjections professionally
• Strong sales skillsand ability to close deals
• Good knowledge ofrelevant computer programs and telephonesystems
• Ability to multitask set priorities andmanage time effectively
• Customer focus andadaptability to different personalitytypes
• Ability to work underpressure
• Persistent and resultorientedapproach
• Good understanding of telemarketingand negotiation techniques
• Familiarity with CRMsystems and practices
• Problemsolving andconflict resolution abilities
• Availability towork flexible hours
• Proven track record ofsuccessfully meeting salesquotas

communication,negotiation,customerservice,persistence