Performance & Business Management Analyst (Outsourcing - ISM / ESM) - Gurgaon / Gurugram - Natwest Digitalx

    Natwest Digitalx
    Natwest Digitalx Gurgaon / Gurugram

    6 days ago

    Full time
    Description

    Join us as a Performance & Business Management Analyst

    • Take on a role with great career development potential and harness your analytical talents
    • Well look to you utilise your specialist knowledge in Internal & External Service Managementand provide insightful analysis and understand the impact to the business
    • You'll be providing analysis and recommendations for leadership teams, which will inform business decision-making and support our long term goals

    What you'll do

    As a Performance & Business Management Analyst, (Outsourcing Internal Service Management / External Service Management).

    Your responsibilities will include:

    • Engaging and influencing stakeholders to make sure that the best outcomes related to ISM /ESM are delivered for the business
    • Delivering recommendations and decisions required to improve business ISM & ESMperformance
    • Reviewing relevant MI and providing ad-hoc analysis of data

    The skills you'll need

    • We're looking for someone with Internal & External Service Management experience of working in a support role. You'll need excellent knowledge of the customer business, key internal & external services and how it interacts with the rest of our business. Demonstrated experience in Supply Chain Management and Third Party Risk Management is highly desirable and will be considered a key differentiator for candidates applying to this role

    We'll also look to you to demonstrate:

    • A broad background of working effectively with a variety of stakeholders at different levels
    • Proven experience of Microsoft Office applications
    • Broad experience of executing and managing key methodologies, tools and frameworks

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