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    Business Analyst - Pune, India - Helpshift

    Helpshift
    Helpshift Pune, India

    8 hours ago

    Default job background
    Technology / Internet
    Description

    Key Responsibilities:

    Requirement Elicitation and Analysis:

    • Work closely with business stakeholders to understand their needs, objectives, and challenges.
    • Elicit, document, and analyze business requirements, processes, and workflows.
    • Translate business requirements into clear and concise functional specifications for technical teams.

    Solution Design:

    • Collaborate with technology teams to design solutions that meet business needs.
    • Propose innovative and practical solutions to address business challenges.
    • Ensure that proposed solutions align with the organization's strategic goals and technological capabilities.

    Stakeholder Communication:

    • Serve as a liaison between business stakeholders and technology teams translate business needs into technical solutions
    • Communicate complex technical concepts to non-technical stakeholders.
    • Present findings, recommendations, and project updates to various audiences.

    Documentation:

    • Create detailed documentation including business requirements, process flows, use cases, and user stories.
    • Maintain accurate and up-to-date project documentation throughout the project lifecycle.

    Project Management:

    • Collaborate with project managers to define project scope, objectives, and deliverables.
    • Assist in project planning, estimation, and resource allocation.
    • Monitor project progress and identify potential risks or deviations from the plan.

    Process Improvement:

    • Identify areas for process optimization and efficiency enhancement.
    • Recommend process improvements and assist in their implementation.

    Required Skills & Qualifications:

    • Bachelor's degree in Business Administration, Information Technology, or a related field (Master's degree is a plus).
    • Proven experience as a Business Analyst or in a related role for at least 8+ years
    • Strong analytical, problem-solving, and critical-thinking skills.
    • Excellent communication and interpersonal abilities.
    • Proficiency in requirement gathering techniques, process modeling, and documentation.
    • Familiarity with project management methodologies and software development lifecycle.
    • Ability to collaborate effectively with cross-functional teams.
    • Ability to understand business workflows, processes and requirements to identify areas of improvement
    • Create business needs into technical solutions, creating epcis and user stories
    • Knowledge of relevant tools such as Microsoft Visio, JIRA, Confluence, Miro etc.
    • Certification in Business Analysis (e.g., CBAP, CCBA) is advantageous.

    Benefits:
    Hybrid setup
    Worker's insurance
    Paid Time Offs
    Other employee benefits to be discussed by our Talent Acquisition team in India.

    Helpshift embraces diversity.

    We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.

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