Reservation Associate - Mumbai, India - AccorHotel

Description

Main Duties:

Administration

• Liaise with different departments for smooth and co-ordinated work.
• Should ensure that the team members are adhering to the Human Resource policies.

Customer Service

• Maintaining guest profile and updating the same on regular basis
• Ensure to interact with the guests & enable the team to understand guest requirements

Financial

• Responsible for maintaining high level of room sales, by up selling.
• Adhere to Accor guidelines for all the financial related procedures
• Ensure maximum room occupancy within agreed overbooking policy.
• Ensure to balance the accounts on a daily basis.

Operational

• Adhere to the Standard Operating Procedures & policies.
• Ensure maximum room occupancy within agreed overbooking policy
• Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
• Ensuring all calls are handled according to Resa Vision training
• Check the grooming and hygiene of the team.
• Conduct briefing for Reservation team
• Communicates with FOM all information likely to be interest to them
• Preparing the reservation team with different rate query and training the team
• To practice up selling of rooms
• Ensuring that the team strives for achieving the budget and goals of the department
• Ensuring that the guest special requests are taken care of.
• Ensuring that the airport pick up and drop is communicated to concierge chief well in time
• Ensuring the all VIP to be marked on the system as VIP
• Making sure that the Opera system does not have double guest profile
• Ensuring that the field picked up in Opera are accordingly to the guest information
• Reports to be in proper manner

Personnel

• Ability to accept responsibility;
• Self confidence, motivation, drive and tenacity;
• Ability to enhance organizational performance;
• Ability to think strategically, inductively, and creatively;

Other Duties

• Ensure cleanliness of all areas under the supervision
• Helping other department in case of emergency.

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

• Guest focused personality is essential
• Prior experience working with Opera or a related system experience is an asset
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus Point.