Hostess - Shillong, India - Hotel Polo Towers (Shillong)

Description

Welcome guests to the venue

Provide accurate wait times and monitor waiting lists

Manage reservations

Escort customers to assigned dining or bar areas

Provide menus and announce Waiter/Waitresss name

Greet customers upon their departure

Coordinate with wait staff about available seating options

Maintain a clean reception area

Cater to guests who require extra attention (e.g. children, elderly)

Answer incoming calls and address customers queries

Assist wait staff as needed

Requirements and skills

• Previous work experience as a Host/Hostess or Waiter/Waitress
• Understanding of restaurant etiquette
• Familiarity with health and safety regulations
• Experience in managing reservations
• Demonstrable customer-service skills
• Excellent communication skills (via phone and in-person)
• Strong organizational skills with the ability to monitor the entire dining and bar area
• Availability to work in shifts as needed
• Good physical condition to walk and stand during an entire shift
• High school diploma; hospitality certification is a plus