- Monitor Brand Mentions: Track, monitor, and record brand mentions across social media, forums, review sites, and other online platforms, identifying trends and alerting relevant teams to positive or negative sentiment.
- Manage Reviews and Feedback: Respond promptly to customer reviews and feedback on Google, app stores, social media, and other review sites, working to resolve issues effectively and reinforce positive experiences.
- Crisis Management: Act swiftly in reputation-related crises, developing and executing response plans in collaboration with the communications team.
- Report and Analyze Data: Provide regular reports on customer satisfaction, response rates, and feedback trends, sharing insights and actionable recommendations for continuous improvement.
- Collaborate with Teams: Work closely with customer service, marketing, operations, and PR teams to maintain consistent messaging and address customer issues.
- Stay Updated: Remain informed of industry trends, ORM best practices, and new tools in digital customer service.
- Education: Bachelors degree in Marketing, Communications, Public Relations, or related field.
- Experience: 1 year of experience in ORM, social media management, or customer relations.
- Any south language capability will be an added advantage
- Excellent written and verbal communication skills.
- Strong ability to handle sensitive issues with professionalism.
- Proficiency in English, typing, and MS Office.
- Solid analytical and problem-solving abilities.
- Ability to work independently while collaborating across departments.
- Familiarity with SEO is an advantage.
- Customer Focus: Committed to understanding and meeting customer needs.
- Attention to Detail: Thorough and precise in managing responses.
- Resilience: Maintains composure in challenging situations.
- Proactive Approach: Able to anticipate risks and act swiftly.
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Customer Support - Mumbai - confidential
Description
We are looking for a dedicated Online Reputation Management (ORM) Associate to join our team. The ORM Associate will play a key role in managing and strengthening our brand's online presence, addressing customer queries, tracking online reviews, and fostering a positive brand image across digital platforms. This role is ideal for a proactive, detail-oriented individual with strong communication skills and a customer-centric focus.
Key Responsibilities:
Requirements:
Skills:
Key Competencies:
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Customer support
Only for registered members Mumbai
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Customer Support
Only for registered members Mumbai, Maharashtra
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Customer Support
Only for registered members Mumbai
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Customer Support
Only for registered members Mumbai, Maharashtra
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Customer Support
Only for registered members Mumbai
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Customer Support
Only for registered members Mumbai, Mumbai, Pune
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Customer Support
Only for registered members Mumbai, Mumbai, Pune
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Customer Support
Only for registered members Mumbai, Maharashtra, India
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Customer Support
Only for registered members Mumbai
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Customer Support
Only for registered members Mumbai
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Customer Support
Only for registered members Mumbai, Thane
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Customer support
Only for registered members Mumbai
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Customer Support
Only for registered members Mumbai
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Customer Support
Only for registered members Mumbai
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Customer Support
Full time confidential- Mumbai
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Customer Support
Only for registered members Mumbai, Navi Mumbai, Thane
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Customer support
Only for registered members Mumbai, Mumbai, Mumbai Suburban
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Customer Support
Only for registered members Mumbai, Mumbai, Navi Mumbai
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Customer Support
Only for registered members Mumbai
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Customer Support
Only for registered members Mumbai