Service Delivery Dispatcher - Hyderabad
2 days ago

Job summary
The Service Delivery Dispatcher is responsible for coordinating service requests between clients,vendors,and field technicians.This role ensures accurate ticket handling timely assignments proactive communication and adherence to SLAs while providing basic technical assistance to clients for faster issue resolution.Key Responsibilities
- Handle inbound and outbound calls with clientsand vendors to capture correct contact details before assigning tickets to technicians.
- Assign tickets based on technician skill set priority client availabilityand contractual requirements.
- Check the remote management tool for system health issues before assigning a ticket to a technician.
Job description
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