Customer Service Specialist - Kochi, India - Larn Learning Solutions

Description

Company Overview

Larn Learning Solutions is a staffing and recruiting firm with a focus on providing learning solutions to individuals and organizations. With a team of dedicated professionals, we strive to deliver the best training and staffing services to our clients.

Job Overview

We are seeking Customer Service Specialist role with Tata Croma, which is an electronic & consumer durable store. This is a full-time position based in Cochin, Tripunithura, Kerala, India. We are looking for a dynamic fresher or experienced candidate interested in sales in retail customer service sector.

Qualifications and Skills

12th Pass/ undergraduate / Undergrad / Graduate

• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and prioritize tasks effectively.
• Good computer skills and proficiency in MS Office.
• Strong attention to detail and accuracy.
• Ability to work in a team and collaborate effectively.
• Patience and empathy in dealing with customer queries and complaints.
• Flexibility to work in shifts and handle a high volume of customer interactions.

Roles and Responsibilities

• Handle customer inquiries and provide accurate and timely responses.
• Assist customers in navigating our website and using our learning platforms.
• Resolve customer complaints and ensure customer satisfaction.
• Collaborate with other team members to improve customer service processes.
• Maintain customer records and update databases with relevant information.
• Identify and escalate issues that require additional support or intervention.
• Provide feedback on customer trends and suggest improvements to enhance the customer experience.