Delivery Lead-Logistics - Mumbai, India - Tata Consultancy Services

Description

TCS is hiring for "Delivery Lead-Logistics". Details below-

Role-Delivery Lead-Logistics

Location-Mumbai

Exp-9-16 Years

Role-

Tower Leader – Will report to the Customer Leader –

• Will handle a Span of ~250 to 300 staff across multiple LOB / Countries
• Responsible for delivering Client SLA and Business Metric for the Unit , Daily interaction with Customer ( India ) and Country ,
• Responsible for managing business ( Meeting Revenue Goals , Delivering Results without penalty and needs to be a lead process expert ( SME ) who will be given training to align to the business Works with the Customer for definition / agreement of new SLA -*Daily / Weekly & Monthly Connect with client managers to outline and work on LOB business objectives and challenges

Requirement

Graduate

Minimum of 4-5 years in a Delivery Manager / Ops Manager Role

Should have handled a Span of staff

Project Management Experience

Flexibility ( 24/7 Operation/ Weekend Working )

Carries Experience of dealing with International Customers

Process / Operations Management Experience

Logistics Experience (Preferable)

Possess Skills in MS Office (Word , Excel & PPT)

People Management ( Attrition , CSAT )

*Performance Management Experience

Exposure to P&L is an added advantage

Analytical Skills

*Drive performance ( AHT , Productivity )

Automation led initiative ( Added advantage)

Competencies

Willingness to learn

Ability to handle and work under pressure

Work in challenging situations

Go Getter & Positive Attitude

Good with Analysis

Problem Solving & Ideating mindset

Team Player

Decision Making Ability

Ability to have handle strong / difficult conversation

Interested Candidates can apply

Regards

Tanya Kansal

TCS-TAG