Incident Manager - Lucknow, India - Aforesevre

Description

Job Description for Situation Management:

• Should be Open for 365*24*7 shifts.
• Relevant Work Experience: 5+ years (Minimum 3 years in Critical Incident Management).
• Location WFO (in preferential order): Lucknow / Noida / Chennai / Bengaluru.
• Relevant work experience in Service Management; Preferably in Incident / Major Incident Management.
• Excellent Communication Skills (Verbal & Written), Analytical thinking, Problem Comprehension, Multi-tasking, team player.
• Review and accept / reject assigned incidents.
• Document chronology of events, logs, resolution / workaround in ITSM tool.
• Accountable for resolving the outages/issues via workaround and / or permanent fix within the stipulated SLAs.
• Leading, driving, facilitating, and chairing all investigation activities, meetings, and conference calls.
• Provide periodic major incident metrics reports to stakeholders and tower leads.
• Collaborate with all Stakeholders and Matrix Management.