Assistant Manager/Senior Engineer - Bengaluru, India - KONE

Description

Accountable for achieving the budgeted Order Booking

Achieve order bookings as per the monthly budgeted targets.

• Scout for new buildings / Projects

• Generate enquiries from builders, architects, consultants etc.

• Be well versed with technicalities of complete product range.

• Acquire complete details on competitors' market and their strengths and weaknesses.

• Responsible for collection of advances from the customers as per the terms and conditions.

• Implement of procedures from enquiry stage to order booking in a systematic way.

• Responsible for co-ordination and follow-up with factory on order input data, pricing, General arrangement drawings (GAD), and other details.

• To ensure that the Sales Kit and Aesthetic Kits are used and maintained properly.

• Track the activities of the competitors through-

• Keeping record of the competitors' products

• Obtaining technical details of the competitors' products

• Collect information from the lifts lost.

• Evolve strategies to penetrate the competitors' stronghold.
Accountable for ensuring Customer Satisfaction:

• Organize for GAD

• Regular follow-up on GAD

• Submit the GAD to the customer and obtain approval

• Collect payments against GAD

• Interact with the customers on continuous basis on the site readiness and document the same.

Assist the Installation Engineer during site inspection.

• To make cold calls to the customer during the process of Installation and find out if he has any grievances and sort out the same in co-ordination with the Installation team.

• Maintain harmonious relationship with the customers till handing over of the lifts.

• Organise the handing over ceremony and take feedback on our performance

• Responsible for building a positive image of Kone among the customers.
Accountable for administrative activities:

• Documentation of enquiries generated, order received, order lost and submit a report as a team.

• Co-ordinate with Finance on all issues relating to invoices.

• Responsible for collecting back expired EMDs, Bank guarantees etc

• To document all the interactions with the customer and maintain the records in the appropriate files.

• To document the Sales to Installation handing over process and maintain records for the same.

• To ensure that enough Sales brochures are available in the Branch.

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