Major Incident Management - Hyderabad / Secunderabad, Telangana - confidential

    confidential
    confidential Hyderabad / Secunderabad, Telangana

    5 days ago

    Full time
    Description

    Tole- Major Incident Management

    Job Description


    • Accountable for the efficient and effective execution of the Major Incident Management process


    • Coordinate MIM calls towards resolution by taking end-to-end ownership on critical and high priority incidents

     
    • Participates and leads in Major Incident events as required

     
    • Communicates and collaborates with business partners and IT Staff as per the prescribed frequency


    • Prepare business and technical communications and publish them in the event of major incident.


    • Follow vendor management/relations/escalations to engage them in the event of major incident.


    • Knowledge on incident SLA/KPI reporting, metrics and analysis.


    • Implements improvements and strategies to support the objectives of the Major Incident Process


    • Ensures that the Major Incident Management process is documented and updated.


    • Provides governance, functional goal definitions, and critical success factors for the Major Incident Management process focusing on Continual Service Improvement (CSI) 


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Major incident manager