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Major Incident Management - Hyderabad / Secunderabad, Telangana - confidential
Description
Tole- Major Incident Management
Job Description
• Accountable for the efficient and effective execution of the Major Incident Management process
• Coordinate MIM calls towards resolution by taking end-to-end ownership on critical and high priority incidents
• Participates and leads in Major Incident events as required
• Communicates and collaborates with business partners and IT Staff as per the prescribed frequency
• Prepare business and technical communications and publish them in the event of major incident.
• Follow vendor management/relations/escalations to engage them in the event of major incident.
• Knowledge on incident SLA/KPI reporting, metrics and analysis.
• Implements improvements and strategies to support the objectives of the Major Incident Process
• Ensures that the Major Incident Management process is documented and updated.
• Provides governance, functional goal definitions, and critical success factors for the Major Incident Management process focusing on Continual Service Improvement (CSI)
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Incident Management
Full time confidential- Hyderabad / Secunderabad, Telangana
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Incident Management
Full time confidential- Hyderabad / Secunderabad, Telangana
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major Incident Manager
Full time confidential- Hyderabad / Secunderabad, Telangana
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Incident Management Specialist
Full time confidential- Hyderabad / Secunderabad, Telangana
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Consultant – Major Incident Manager
Full time confidential- Hyderabad / Secunderabad, Telangana
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Principal Consultant – Major Incident Manager
Full time confidential- Hyderabad / Secunderabad, Telangana
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Full time confidential- Hyderabad / Secunderabad, Telangana
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Full time confidential- Hyderabad / Secunderabad, Telangana
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Full time confidential- Hyderabad / Secunderabad, Telangana
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Full time confidential- Hyderabad / Secunderabad, Telangana
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Full time confidential- Hyderabad / Secunderabad, Telangana
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Full time confidential- Hyderabad / Secunderabad, Telangana
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Senior Site Reliability Engineer
Full time confidential- Hyderabad / Secunderabad, Telangana
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Technical Service Desk1
Full time confidential- Hyderabad / Secunderabad, Telangana
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Full time confidential- Hyderabad / Secunderabad, Telangana
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Full time confidential- Hyderabad / Secunderabad, Telangana
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Full time confidential- Hyderabad / Secunderabad, Telangana