Jobs
>
Bengaluru

    Senior Operations Manager - Bengaluru, India - Infosys

    Infosys
    Infosys Bengaluru, India

    2 days ago

    Default job background
    Description
    Job ID/Reference CodePROGEN-EXTERNAL-174931Work Experience 10-12 YearsJob TitleSenior Operations Manager Responsibilities Essential Qualifications, Training and Experience:

    • Minimum of 1-year experience as a Process Associate.
    • Any Graduate/Post graduate Order Management; primarily should have handled activities like Order Entry, Modifications, Holds Management, Handling customer queries and Invoicing to customers.
    • Experience in working in any of the ERPs or CRM tools (like SAP, SNOW, Oracle, Cosmic etc.) will be an added advantage.
    • Provides Support to TL in engagement activities like training, Logistics, Acting as Spoc,etc.
    • Proficiency in Microsoft tools, Word, Excel and PowerPoint, Outlook and with business systems
    • Ability to work effectively as part of a team
    • Should be flexible to work in any shifts and "Work from Office" mode
    • Ready to work from client location Technical and

    Professional Requirements:
     Personal Attributes required:

    • Good analytical and problem solving skills
    • Eye for detail to ensure high accuracy.
    • Good communication skills with experience in handling stakeholders both internal and customers
    • Ability to work well under pressure
    • Ability to work on your own initiative
    • Willingness to learn new processes and tasks

    Preferred Skills:
     S&F-> ORDER MANAGEMENT & SALES; PRESALES (BID MANAGEMENT QUOTE PROPOSAL MANAGEMENT PRICING); LOGISTICS (SHIPMENT PLANNING -> INBOND -> OUTBOND LOGISTICS -> GOOD RECEIPT -> EXPORT DOCUMENTATION

    Additional Responsibilities:
     SLA Compliance:

    • Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) in order to meet SLA targets. Follows all predefined procedures, adheres to all the laws regarding telesales applicable in that specific location in order to meet SLA targets.

    Process Compliance:

    • Effectively executes calls of the clients customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization in order to meet quality standards. Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients' account as per the prescribed format in order to meet quality standards Educational Requirements Graduate Service Line BPO Service Line
  • Commonwealth Bank

    Operations Manager-1

    1 day ago

    Commonwealth Bank Bengaluru, India

    At CommBank, we never lose sight of the role we play in other people's financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Regardless of where you · work ...

  • BluSmart

    Operations Manager

    3 days ago

    BluSmart Bengaluru, India

    About Us: · At BluSmart, we are building India's largest all-Electric ride-hailing service. We are looking for an energetic and analytical Operations Manager – Driver Operations to join our team. If you are a hands-on execution specialist and a data-driven decision-maker, with ex ...

  • Paywize

    Operations Manager

    3 days ago

    Paywize Bengaluru, India

    OPERATIONS MANAGER - FOREX · Qualifications: · Bachelor's degree, with 4 to 5 years of relevant experience in the financial industry or fintech sectors preferred. · Demonstrated network within the forex remittance market, exchange companies, and related sectors. · Proven track r ...

  • Royal Ace

    Operations Manager

    2 days ago

    Royal Ace Bengaluru, India

    Company Description · Royal Ace is a luxury hotel located in Bengaluru, surrounded by refreshing greenery and vertical gardens. The hotel offers a range of amenities and facilities, catering to both leisure and corporate guests. It is conveniently located near tourist attractions ...

  • ReSource Pro

    Operations Manager

    8 hours ago

    ReSource Pro Bengaluru, India

    Job Title: · Manager, Service Delivery, India · Report to: · Director, Service Delivery, India · Department: · Service Delivery Unit · Location: · Bangalore, India · Purpose of the Position: · In this pivotal role, critical leadership will be expected during this exciting an ...

  • Slv Housing Development Corporation

    Operation Manager

    5 days ago

    Slv Housing Development Corporation Bengaluru, India Full time

    Company Overview · SLV Housing Development Corporation is one of the largest Real Estate developers in South Bengaluru. With 33 years of triumphs and success, we have created world-class homes for thousands of satisfied customers. Quality remains our top priority, and we are comm ...

  • Cloudphysician

    Operations Manager

    5 days ago

    Cloudphysician Bengaluru, India Full time

    CLOUDPHYSICIAN · Cloudphysician is a healthcare company reimagining the delivery of critical care through patient-centric solutions. We use our advanced technology, designed and developed in-house, to increase access to care, all across the globe. · Our Care Center, based in Bang ...

  • India Sell

    Operation Manager

    1 week ago

    India Sell Bengaluru, India Full time

    Job Requirements · Job Title: Operation Manager · Company Name: India Sell · Location: 2nd Phase Judicial Layout, Bangalore · Salary: Competitive Salary: ₹35,000 - ₹39,000 per month · Qualification: Post Graduate and above · Job Description: · India Sell is seeking dynamic femal ...

  • Bastian Solutions

    Operations Manager

    3 days ago

    Bastian Solutions Bengaluru, India Full time

    Job Title · Operations ManagerAlternate Locations · Salarpuria Sattva Magnificia, No. 78, Tin Factory Old Madras Rd, Dooravani Nagar,, Bangalore, IND-KA Full-time/Part-time · Full-timeJob Description · Operations Manager, Project Operations · Overview · Job Summary · The Operatio ...

  • Shravanthi Group

    Operations Manager

    5 days ago

    Shravanthi Group Bengaluru, India

    Real estate and construction experience is a must. The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different busine ...

  • StoneX

    Operations Manager

    3 days ago

    StoneX Bengaluru, India

    Overview · To oversee, and provide leadership and guidance to, a number of support teams based in India providing offshored services to StoneX entities based in both the US and EMEAA. · This role will include, but not be limited to, oversight of teams involved in Trade Process ...

  • Syngene

    Operations Manager

    3 days ago

    Syngene Bengaluru, India

    Job Description · Job Role : Operations Manager, C&DS Operations · Department: C&DS Operations · Job location: Bangalore · At Syngene, Safety is at the heart of everything we do personally and professionally. Syngene has placed safety at par with business performance with sh ...

  • Novo Nordisk

    Operations Manager

    3 days ago

    Novo Nordisk Bengaluru, India

    The position · holder will be responsible for overseeing the day-to-day operations in the Asia time zone, ensuring that all processes and procedures are running smoothly and efficiently. This role requires excellent organizational and communication skills, as well as the ability ...

  • AWS India - Karnataka

    Operations Manager

    3 days ago

    AWS India - Karnataka Bengaluru, India Full time

    Amazon's technology business is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team in AWS India, you will be at the forefront of this transformational technology with interactions with leading companies in this space and ...

  • ABB

    IS Operations Manager

    4 days ago

    ABB Bangalore, India OTHER

    IS Operations Manager · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: ...

  • Delphic Jobs

    Operations Manager

    5 days ago

    Delphic Jobs Bengaluru, India Full time

    Company Overview · Our client is a BPO services company located in Bangalore, Karnataka, India. With a team of dedicated professionals and a strong focus on customer satisfaction, we aim to provide top-notch services to our clients. With over employees, we are committed to delive ...

  • WELLS FARGO BANK

    Operations Manager

    3 days ago

    WELLS FARGO BANK Bengaluru, India Full time

    About this role: · Wells Fargo is seeking a... · In this role, you will:Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area · Develop strategies to improve staffing processes, ...

  • Allstate Insurance Company

    Manager - Operations

    1 week ago

    Allstate Insurance Company Bangalore, India

    Property Manager Processing Services: Job Description · Job Summary: · This job is responsible for managing a team focused on delivering Claims support across Property line of business. Driving strategic priorities focused on enabling the Talent centre to deliver business ouctome ...

  • PhonePe

    Manager Operations

    3 days ago

    PhonePe Bengaluru, India

    About PhonePe Group: · PhonePe is India's leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expand ...

  • Ground Zero

    Operations Manager

    3 days ago

    Ground Zero Bengaluru, India

    Role: OperationsManager Integrated Water ManagementProgram · Location:Bangalore · Experience: 5years · Salary Band: 68.5LPA · Job Description · Stakeholdermanagement with Municipal officials elected members municipal staffon WASH aspects across partner and associate towns. · Act ...