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- Creating multiple channel sales partners for sales of paid subscription packages via tele center, basis defined SOP's / SLA's / pricing models
- Ensuring team hiring at level of Center Manager for key locations as well as across all levels under Center Manager to ensure budgeted numbers
- Maintaining regular connects to ensure overcoming daytoday challenges
- Due training & handholding of all stakeholders to ensure proper flow of product/process knowledge, weekonweek for all new joinee, as well as via monthly refreshers (including on new product development)
- Close tracking and monitoring on input KPIs (such as Data and Hot Leads) to help improve productivity
- Responsible for evaluating Center Manager/Channel's performance with key metrics (# of Meetings per Day/ Hot Lead Conversion%, Leakage% etc.) on routine basis to ensure optimized productivity as well as ensuring minimum leakage
- Timely payout after due diligence
- Alignment as well as loopback to product and data team to help improve on enables to improve quality, productivity and overall process efficiency
- Prepare reports (Daily, Weekly, Monthly and Quarterly etc.) for different departments or Senior management.