Senior Service Engineer - Mumbai, India - Zimmer Biomet

Description

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward.

As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world.

To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards.

We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.

Job Summary

The Field Service Engineer will install and support service for ROSA Knee System and other Capital Equipments to ensure service agreements and warranty obligations are fulfilled.

Manage & maintain India region Inventory and accordingly distribute it. Exceed customer expectations and maintain customer satisfaction at the highest possible level.

Principal duties and responsibilities

Support and Review Current Business

• Pre-Site verifications to prepare site for remote connection and system installations.
• Assist in coordination of system delivery (e.g. confirming site readiness)
• Perform system installations, preventative maintenance, and troubleshooting and repair for installed ROSA systems following global guidelines.
• Installation all system updates & upgrades.
• Provide technical support to end users.
• Train customers on machine handling and sterilization.
• Perform maintenance inspections as required to ensure system meets performance specifications.
• Plan the servicing work in advance so that the existing installations & new installation sites could manage their surgery schedule.
• Prepare detailed reports on all the work that is done on each machine.
• Maintain accurate configurations of installed base.
• Manage new products and spare parts inventory in a centralized office location.
• Support tradeshow activity and provide back up support to adjacent FE's.
• Administrative duties, which include but not limited to; Field activity reports, return material authorizations, expense reports etc....
• Act as a liaison for customers to Product management, Engineering and Sales.
• Provide feedback to improve processes and efficiencies.
• Develop excellent rapport with hospital staff.
• Willingness to travel globally when required.

Expected Behaviour

• Respect the contributions and perspectives of all Team Members
• Commit to the highest standards of patient safety, quality and integrity.
• Focus our resources in areas where we will make a difference.
• Ensure the company's return is equivalent to the value we provide our customers and patients.
• Give back to our communities and people in need.

Education/Experience Requirement

The successful candidate must possess the following:

• BE/B.Tech degree in Biomedical or Mechanical

The candidate must have the following level of experience in, or knowledge of:

• 7-8 years of field service experience with a medical device company
• Experience with Clinical Support in the Operating Room preferred
• Prior experience with Robotics and proven track record of troubleshooting medical software systems
• Good written & oral communications, organizational and customer relation skills
• Ability to work without specific direction on daily activities
• Ability to determine one's own schedule based on business needs
• Ability to apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered
• Professional installation and wiring of PC hardware in multiple configurations
• Inventory Management, Strong administrative and record keeping skills

Travel Expectations

75% of time

EOE/M/F/Vet/Disability