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  • Customer Success Executive - Jaipur - Lagavi

    Lagavi
    Lagavi Jaipur

    2 weeks ago

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    Description

    Job Description:

    At {company}, we are seeking a highly skilled and passionate Customer Success Specialist to serve as the voice of our brand. This role involves building meaningful customer relationships while ensuring a consistent and positive brand image.

    Key Responsibilities

    Customer Interaction:

    • Act as the primary point of contact for customers via email, social media, live chat, and other communication channels.
    • Respond promptly and professionally to customer inquiries, feedback, and complaints while aligning with brand tone and values.
    • Resolve customer issues by collaborating with internal teams and ensuring timely follow-ups.

    Brand Representation:

    • Uphold the company's voice, values, and mission in all communications.
    • Identify opportunities to infuse personality and creativity into brand communications to strengthen emotional connections with customers.

    Community Engagement:

    • Monitor and engage with customer comments, reviews, and messages on social media platforms to foster a positive community.
    • Build and maintain relationships with brand advocates, influencers, and loyal customers.

    Strategy & Insights:

    • Analyze customer feedback, inquiries, and engagement metrics to refine communication strategies and improve the customer experience.
    • Collaborate with marketing, sales, and product teams to align messaging and ensure consistency across all touchpoints.

    Crisis Communication:

    • Manage sensitive or negative customer situations professionally, upholding the brand reputation.
    • Assist in developing and implementing communication plans during product recalls, service issues, or other crises.

    To succeed in this role, you will need:

    • Strong Communication and Strategic Communications skills
    • Experience in Public Relations
    • Ability to work collaboratively in a team
    • Knowledge of design and aesthetics preferred
    • Background in Marketing, Communications, or related field

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