Your Next Big Career Move - Pune - Infosys BPM

    Infosys BPM
    Infosys BPM Pune

    1 week ago

    Technology / Internet
    Description

    Join Infosys BPM – Service Desk (Voice Process) | Pune | Immediate Openings

    Are you someone who loves solving problems, has a knack for technology, and communicates with confidence? Infosys BPM is looking for energetic and customer-focused professionals to join our Service Desk – Voice Support team in Pune

    What You'll Be Doing:

    • Provide top-notch support to global clients via calls, chat, and email
    • Troubleshoot technical issues related to:
    • VPN, Drivers, O365, Active Directory
    • Operating systems & basic networking
    • Microsoft Office and other productivity tools
    • Work on ticketing tools such as ServiceNow, Remedy, or Control-M
    • Own the issue, analyze, and provide efficient, timely resolutions
    • Ensure every customer interaction adds value and leaves them satisfied

    What We're Looking For:

    • Excellent communication skills – both verbal and written
    • Strong analytical and problem-solving ability
    • Confidence in handling and resolving technical queries independently
    • Willingness to work in a 24x7 environment (rotational US shifts)
    • Comfortable with a Work From Office (WFO) setup in Pune

    Non-Negotiables:

    • Fluent English communication is a must
    • 100% Work From Office – no hybrid or remote option
    • Comfortable with night/rotational shifts (US time zones)

    Why Join Infosys BPM?

    • Global brand & structured career growth
    • Continuous learning and upskilling opportunities
    • Exposure to world-class processes and tools
    • Diverse and inclusive workplace culture

    Location: Pune

    Shift: Rotational (24x7), including night shifts

    Mode: Work from Office only

    Ready to launch your tech support career with Infosys BPM? Apply now and be part of a global success story

    Regards,

    Infosys BPM

    Talent Acquisition | INFY HR


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