IndiaMart - Account Manager - Client Services - Noida, India - IndiaMart InterMesh Ltd

Description

• Build and nurture strong, longterm relationships with a portfolio of assigned clients.
• Act as a trusted advisor, proactively identifying client needs and recommending solutions.
• Manage client accounts to ensure ontime delivery of services and project goals are met.
• Proactively address client inquiries and concerns, providing exceptional customer service.
• Collaborate with internal teams (Sales, Marketing, Product Development) to ensure a seamless client experience.
• Develop and deliver client presentations and reports.
• Track and analyze client usage of products/services to identify upsell and crosssell opportunities.
• Maintain accurate client records and update CRM systems.
• Travel may be required (optional, depending on your Bachelors/Masters degree in Business Administration, Communications, or a related field (or equivalent experience).
• Minimum of 2 years of experience in client services or account management.
• Proven track record of building and maintaining strong client relationships.
• Excellent communication, interpersonal, and presentation skills.
• Ability to manage multiple priorities and meet deadlines in a fastpaced environment.
• Strong analytical and problemsolving skills.
• Proficiency in CRM software and MS Office Suite.