L2 Power Platform Engineer - Pune, India - Xenspire Technologies

    Xenspire Technologies
    Xenspire Technologies Pune, India

    2 weeks ago

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    Description
    Job title- POWER PLATFORM L2

    (Location - Pune)


    Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar Read on for more details on the role and about us.

    What's this role about?

    In this role, you will be responsible for the administration of Office 365 cloud-based services.


    Here's how you'll contribute:

    In this role you will help us:

    • The Level 3 Microsoft 365 Support Engineer role is responsible for the administration of Office 365 cloud-based services.
    • Directly support Microsoft 365 services in an Azurehosted solution.
    • Resolve escalated support tickets and requests.
    • Provide Level III support for SharePoint Online, Power Apps, Power Automate and Power Virtual Agent
    • Assist customers with minor service requests for SharePoint site and Power Platform flow/app development.
    • Assist with largescale tenant to tenant and On-Prem to Online migrations.
    • Create and maintain technical documentation.
    • Develop, support and train Level 2 engineers to help resolve Level 2 Office 365 issues.
    • Strong customer service skills.
    • Performs related duties as assigned.

    Skills required to contribute:

    We're looking for someone with:

    • Bachelor's Degree, preferably in Computer Science, Management Information Systems or technology related field, or equivalent experience.
    • 611 Years of progressive experience.
    • Indepth knowledge of M365 related services and experience is a must. .
    • Expert understanding of SharePoint Online , on premises, administration/features.
    • SharePoint hybrid and migration
    • Experience with Power Platform Tools (Power Apps, Power Automate cloud/Desktop, PVA, Power Pages) administration.
    • Experience with Azure DevOps is a plus
    • Solid understanding of ITIL/ITSM best practices.
    • Experience with Email archiving/retention solutions a plus.
    • Ability to work independently and as part of a team.
    • Certifications in this field are a plus.
    • Ability to "look forward" and prepare for future incident resolution.
    • Strong analytical and problemsolving skills and detail oriented.
    • Good interpersonal skills; effective team player.
    • Ability to prioritize workload and consistently meet deadlines.
    • Strong organizational skills; attention to detail.
    • Experience using with ServiceNow is a plus
    )