Customer Success Manager - Kanpur, Uttar Pradesh
Only for registered members Kanpur, Uttar Pradesh, India
1 month ago
* This salary range is an estimation made by beBee
Job summary
YuCollect is seeking a knowledgeable and proactive Subject Matter Expert (SME) to drive the adoption and usage of our solutions within the collections industry.
Responsibilities
- Facilitate the adoption of YuCollect's solutions within client organizations, tailoring strategies to maximize their effectiveness.
- Engage with clients to understand their needs and challenges and ensure our solutions are meeting their expectations.
- Monitor client usage patterns and provide guidance to optimize solution effectiveness.
- Conduct regular check-ins and training sessions to ensure clients are leveraging the solutions to their fullest potential.
- Quickly identify and resolve client issues to maintain high levels of client satisfaction.
Requirements
- Over 5 years of experience in the collections industry, with a focus on client adoption of technology or financial solutions.
- Proven track record in developing strategies for increasing product usage and client satisfaction.
- Strong domain expertise in collections or analyst, enabling you to serve as a trusted advisor to clients.
Job description
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