Customer Care Executive - Mumbai, India - Hindustan Recruitment Service

Description

1. CustomerInteraction:

• Respondpromptly and professionally to customer inquiries via phone emailor chat.
• Provide accurate information aboutproducts/services and address customer concerns withempathy.

1. IssueResolution:

• Investigateand resolve customer issues efficiently andeffectively.
• Collaborate with relevantdepartments to ensure swift resolution of escalatedproblems.

1. OrderProcessing:

• Assistcustomers with placing orders tracking shipments and managingreturns.
• Work closely with the logistics andsales teams to ensure accurate and timely orderfulfillment.

1. ProductKnowledge:

• Developa comprehensive understanding of our products/services to assistcustomers effectively.
• Stay informed aboutproduct updates promotions and companypolicies.

1. QualityAssurance:

• Adhereto established customer service standards andprotocols.
• Participate in ongoing trainingprograms to enhance product knowledge and customer serviceskills.

1. Documentation:

• Maintaindetailed and accurate records of customer interactions and issueresolutions.
• Generate reports on customerservice metrics and contribute insights for continuousimprovement.

• Previousexperience in customer service or a related field is aplus.
• Excellent communication and interpersonalskills.
• Problemsolving ability and acustomerfocused mindset.
• Familiarity with CRMsoftware and customer service tools.
• Ability tomultitask and thrive in a fastpacedenvironment.

• Competitivesalary
• Health and dentalinsurance
• Professional developmentopportunities
• Friendly and collaborative workenvironment

customerservice,customer,international collections