Senior Solutions Engineer - Bengaluru, India - MoEngage Inc.

Description

is an insights-led customer engagement platform, trusted by 1,+ global consumer brands. As a

Great Place to Work Company

we are a young, fast-paced and intelligent customer engagement platform that fosters a culture of innovation, ownership, freedom, and fun while building future-ready technology products.

Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyzes billions of data points generated by customers and their devices in order to predict their behavior and engage them at every touchpoint throughout their lifecycle with personalized communication.

In just eight years since our inception, we have worked with

leading Fortune brands

such as

Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee

along with internet-first brands such as

Flipkart, Ola, OYO, Bigbasket, and Sharechat,

with a global presence that encompasses

35 countries.

We currently have offices in San Francisco, Boston, London, Dubai, Ho Chi Minh city, Bangkok, Kuala Lumpur, Singapore, Sydney, Vietnam, Berlin, Jakarta, and Bengaluru.

The care we give to our customers is quite high Our achievement of top service and support ratings in

Gartner's Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports

is a testament to that. Another commendable quality is our people-centric culture, as we have recently been included in

Battery Ventures' top 25 private cloud computing companies

. As recognized by the

DivHERsity

Awards, we are one of the top 20 diversity companies in the world, while the

Economics Times

names us as one of the Top Organizations for Women.

Will you be able to thrive in a fast-paced environment where innovation, speed, and customer-centric thinking are the norm? Is it your passion to uncover opportunities others are unaware of and to champion them? Do you crave ownership and a chance to be a part of something that matters? If so, this may be a worthwhile opportunity for youAs a part of the Solutions Engineering team at MoEngage, here are some things you can expect:Continuous learning on the product and exposure to our cutting edge tech stack.

Each day is fast paced and challenging with great opportunities to work with some of the leading brands in the worldBe the prime and critical focal point for the company representing product, engineering and the companyBe part of growing team and has immense visibility across the organizationFlexible culture and all doors open to drive ownership and leadership.

Transparent and clear career trajectoryShould be flexible to work in rotational shifts and rotational weekends.

Responsibilities3 to 5 years of experienceInvestigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environmentCommunicating effectively (both verbal and written) with our customers and internal stakeholdersCustomer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution timeAdding recurring issues to knowledge base articles or FAQs to minimize the turn around time on closing support ticketsGive constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements.

Problem solving, having a natural curiosity and demonstrating the ability to learn rapidlyCommunicating well with different audiences (developers, technical and non-technical users)Awareness on Information Security concepts and Best Practices

Should be Good and

Excel At:
Programming languages like Python,Java,Javascript,Angular,ReactLinux/Unix operating systems and REST APIDatabase (SQl/Oracle)

Exposure and hands on experience in one of the following like AWS,Kafka and Elastic SearchWhat You Must Have Experience In:
Bachelor's Degree in Computer Science, or equivalentOverall experience in customer facing role (Support/Integration Support)2+ years as a Developer Support Engineer or a Technical Support Engineer in Cloud/SaaS companies or products2+ years of API or SDK implementation and/or integrationJavaScript, iOS or Android support experience