Deputy Manager_UC Engineer_PUNE - pune, India - Vodafone
Description
About VOIS _
_VO IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VO IS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
About VOIS India_
Job Role & Responsibilities
To provide 2nd line support for Cisco Unified communications services/ Voice over IP solutions for global enterprise customers. Ensure high availability and optimal performance of all aspects of customer's services. Constantly develop, improve and optimize existing ways of working and ensure a cost efficient delivery of services focused on multi-national customers and internal Vodafone user communities across multiple operating companies.
We are continuously investing in our teams to build and develop the right capability and capacity and enhance our people's professional and personal experiences, role has potential to take you to next level from 2nd line support engineer to Subject Matter Expert (SME).
Key accountabilities and decision ownership
Highlight accountabilities and KPIs for the requisitioned role, which could include (but not limited to).
Operations:
•Provide input for planning, assessment, implementation, rollout and preparation of change requests.
•Resolve reported incidents within service level agreements
•Recommend and implement configuration changes to ensure that the key performance indicators are maintained at optimal values
•On-board new customers on production environment through changes, testing and updates into inventory database.
•Manage long term, sustainable relationships with Vodafone's internal and external partners to ensure SLA and KPI compliance.
Core competencies, knowledge and experience
•Advanced knowledge in voice/VoIP networking and Cisco UC Collaboration technologies, specifically: CUCM (Cisco Unified Communications Mgr), Unity Connection (Voice mail), Presence, CUCDM/Voss, Cisco Voice Gateway (MGCP, H323, SIP), Jabber and CUBE-SP.
•Understanding of UCS machines, ESXi and Firewall, should be able to troubleshoot the devices
•Scripting/programming experience preferably Python.
•Technical knowledge in virtualisation and cloud computing.
_VOIS Equal Opportunity Employer Commitment
India:
_VO IS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.