Director - Account Management - IT - IIM/FMS/MDI/XLRI (15-20 yrs) - Mumbai, India - iimjobs

    iimjobs
    iimjobs Mumbai, India

    Found in: beBee S2 IN - 1 week ago

    Iimjobs background
    Full time
    Description

    • Client Relationship Building and Management
    • Understand Client Needs: Regularly interact with clients to understand their business goals, challenges, and how our SaaS products can help them achieve success.
    • Build Strong Relationships: Establish and maintain strong, longlasting customer relationships with decision makers. Act as a main point of contact and build a trustbased relationship.
    • Account Strategy and Growth
    • Identify Upsell and Crosssell Opportunities: Analyse customer usage and satisfaction to identify opportunities for upsells, crosssells, or additional services that could benefit the client.
    • Account Planning: Work with sales and marketing teams to develop strategic account plans that outline how to grow each account.
    • Team Leadership and Development
    • Lead a Team: Manage and develop an account management team, including hiring, training, and performance monitoring.
    • Foster a Customercentric Culture: Instil a culture focused on understanding and meeting customer needs and exceeding customer expectations.
    • Operational Excellence
    • Process Optimization: Implement and refine account management processes and workflows to ensure efficiency and effectiveness.
    • Technology Utilization: Leverage CRM and other account management tools to track account details, customer interactions, and progress towards goals
    • Feedback Loop Management
    • Gather Customer Feedback: Regularly solicit and analyse customer feedback on our product and services.
    • Product Feedback Loop: Work closely with the product team to communicate customer feedback and influence the product roadmap to meet market demands.
    • Financial and Performance Metrics
    • Revenue Responsibility: Have a direct impact on maintaining and growing revenue from existing accounts.
    • Monitor KPIs: Keep a close eye on key performance indicators such as churn rate, net promoter score (NPS), and account growth metrics.
    • Client Advocacy
    • Advocate for Clients: Serve as an advocate for our clients within our organization, ensuring their needs and issues are addressed promptly.
    You've got what it takes if you have.

    This role requires a strategic mindset, strong leadership skills, and a deep understanding of sales and customer service.

    • 15 years of experience MBA preferred from a Tier 1 Business School.
    • Several years of experience in managing a team of account managers within the SaaS Industry.
    • Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers required.
    • Thought leader with executive presence