Need indian based Srilankan Language speaker - Coimbatore, India - Sana Search International
Description
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
Our Operations team moderates millions of videos daily at a global level to ensure the contents are safe for our users. As a Quality team, we need to review and audit the contents which were moderated by our moderators, to handle appeals, providing feedback and support on policy questions.
What will I be doing?
You will perform daily system audits, error analysis, and weekly feedback on moderation quality.
You will be responsible for content review to ensure content quality and community ecological security.
You will review appeals from moderation teams, and generate weekly blind moderation reports
Qualifications
What should I bring with me?
You come with previous experience performing a Quality Assurance role in a Content Moderation / Content Quality / Safety environment.
You pay attention to detail and you are comfortable using data analysis to identify trends.
You possess experience in a BPO / call center/customer service environment
Proficiency in Sinhalese Language
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
ByDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too
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