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- Monitor alerts and perform routine health check of services.
- Troubleshoot technical issues and support incident management as per applicable SLA, provide root cause analysis and support problem management.
- Service request management according to processes and SLA
- Must have experience with Unix, Linux Windows Server 2008/2012/2016.
- Good understanding of overall configuration, troubleshooting, patch application, configuring replication, schema management, ACI management, encryption etc. of Directory server solution.
- Familiarity with password policy configuration in LDAP Directory server implementations.
- Experience on performance/tuning recommendations for Directory products and ability to document procedures for other engineers to follow.
- Ability to make SOX/auditrelated assessments, document changes needed, deploy feasible changes.
- Good knowledge & experience in Active Directory user administration, certificate management, group management.
- Administrative scripting experience using any scripting language
- PowerShell, Perl, shell.
- Support multidomain environment which may include hybrid setups like Active Directory and AzureAD.
- Good analytical & problemsolving skills, proficient communication, and leadership skills to drive client conversation.
- Willing to work in 24x7 shifts and provide weekend oncall support.
- Monitor service mailbox and support end user queries
- Generate reports for daily/periodic PAM administration or processes
- Support IT Risk or audit teams with reports, evidence, and process walkthroughs
- Support change documentation, change deployment and postchange validations
- Document and update Standard Operating Procedures (SOP) and operational runbooks
- Identify opportunities to improve process efficiencies and effectiveness.
- 4+ years of experience managing PingDirectory, UnboundID, Oracle Unified Directory (OUD) or a combination of both
- Have worked on rotational shift mode
- Having experience on other IAM tools like CyberArk, Sailpoint, Okta, Quest, AzureAD will be a plus
- IAM technology certifications
- MCSE certification preferred
- Exposure to other security domains other than Identity & Access Management
PingDirectory Engineer - Kolkata, India - promaynov Advisory Services
Description
Responsibilities :
The key responsibilities :
Qualifications and experience :
Required :
Preferred :