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  • Product Manager - Kolkata - HEADSPACE HR PRIVATE LIMITED

    HEADSPACE HR PRIVATE LIMITED
    HEADSPACE HR PRIVATE LIMITED Kolkata

    3 days ago

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    Description

    Job Description:

    This role is a key position in driving growth and innovation through technology solutions for various customer service aspects, including warranty management, field service management, telematics, home delivery, and pay-per-use models.

    Key Responsibilities:

    • To collaborate with executive leadership, business teams, IT departments, and third-party vendors to develop and implement innovative solutions.
    • To work closely with cross-functional teams to translate market requirements into technical specifications and drive product development.
    • To oversee agile build and implementation, track sprint progress, and ensure timely releases of product features.
    • To lead the digital product team, hire, train, and mentor members to achieve product goals.
    • To define product strategy, target customer segments, and implement plans for product adoption and growth.

    Mandatory Requirements:

    • Experience in working on consumer-grade digital products and platforms like Salesforce.com.
    • Proven knowledge of Salesforce.com CRM, Web/Mobile Technologies, and Cloud-based architectures.
    • Experience in developing solutions for Field Service Agents, Chatbots on WhatsApp & other channels.
    • Strong understanding of Salesforce.com CRM, Web/Mobile Technologies, and Cloud-based architectures.

    Desirable Qualifications:

    • B.Tech in Computer Science/IT from a leading engineering college (MBA preferred but not mandatory).
    • Excellent communication skills to push business and tech teams towards innovation.
    • Strong leadership skills to influence stakeholders and manage expectations.

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