Customer Support Executive - Madurai, India - Wedjat Health Solutions

Description

Company Overview

Wedjat Health Solutions is a healthcare company dedicated to delivering necessary healthcare items and durable at your doorstep. Our online healthcare store, Cureka, offers a wide range of meticulously tested and selected healthcare products from leading brands. We believe in providing only effective and value-for-money products to our customers.

Job Overview

We are looking for a Customer Support Executive to join our team at Wedjat Health Solutions. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to our valued customers. This is a full-time position based in Madurai, Tamil Nadu, India. We welcome freshers with less than 1 year of experience to apply for this role.

Qualifications and Skills

• Excellent communication skills in English and Strong Hindi
• problem-solving and decision-making abilities
• Empathy and the ability to actively listen to customer needs
• Attention to detail and strong organizational skills
• Ability to multitask and work in a fast-paced environment
• Basic computer skills and familiarity with CRM software
• Previous customer service experience is a plus, but freshers are welcome to apply

Roles and Responsibilities

• Responding to customer inquiries and resolving issues in a timely and professional manner
• Providing product information, recommendations, and guidance to customers
• Assisting customers with placing orders, tracking shipments, and processing returns or exchanges
• Handling customer complaints and escalating complex issues to the appropriate departments
• Maintaining accurate and detailed records of customer interactions
• Collaborating with other team members to improve processes and enhance customer satisfaction
• Staying up-to-date with product knowledge and industry trends to better assist customers
• Ensuring customer privacy and data protection in accordance with company policies
• Meeting or exceeding customer service goals and productivity targets