Service Manager - Gurugram - Wipro Digital Operations and Platforms

    Wipro Digital Operations and Platforms background
    Technology / Internet
    Description

    We are looking for Service Manager/Sr. Service Manager for Gurgaon Location. (Black Belt & Green Belt)

    • Job Location : Gurgaon
    • Experience Required : 5-10 Years
    • Both Side Transport (Work from Office)

    Important Note : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology , Hypothesis testing , FMEA , Poka yoke ,MINITAB , Continuous improvement , process improvement, Lean Six Sigma etc.

    The Ops & Quality Service Manager/Sr. Service Manager supports aligned BU business partners in effectively managing and improving operational performance & in meeting their productivity goals through a culture of continuous improvement.

    High Level Responsibility area

    • Facilitates / Leads improvement projects based on Lean / Six Sigma methodology.
    • Provides analytics support to Business Leaders both onshore and offshore.
    • Drives a continuous improvement culture
    • Manages the innovation/ idea generation platform "MERCURI"
    • Facilitates Process Improvement trainings
    • Supports the business with Quality/Operational excellence initiatives.

    Responsibilities:

    • Understand business processes , analyze data trends and share recommendations with stakeholders
    • Showcase / share skill set & Quality service offerings with stake holders
    • Analyze data on key client operational metrics to understand opportunity for improvement
    • Learn and understand the domain / business to help define process metrics
    • Map processes to identify non-core activities and suggest alternatives and thus help remove waste
    • Facilitate / lead brainstorming sessions in a structured problem solving approach to identify improvement areas, support in measuring improvements and quantification of savings
    • Actively listen and understand stakeholder expectations and requirements to support them in meeting their business objectives
    • Be flexible to changes & continuously evaluate to adapt to the culture of the organization
    • Understand and own development needs in consultation with the manager and work to achieve development goals
    • Liaison with North America Ops & quality counterparts and other stakeholders to drive collaboration and team work
    • Deliver Lean trainings for Band 3-5 colleagues
    • Deliver need based trainings on Problem solving , Quality concepts & tools
    • Mentors colleagues within the Business Unit on client knowledge / Process knowledge / Tools knowledge
    • Identify Failure modes and help in establishing process controls
    • Design and develop metrics for accurate measurement of work performance
    • Baseline metrics and monitor performance
    • Provide advance data Analytics as per Business Unit / Process requirements
    • Identity opportunities for capacity creation
    • Facilitate / lead capacity creating projects in alignment with the productivity goals of stakeholders
    • Support business to create year on year efficiencies
    • Support transition of new processes, Map processes, create metrics, and consult the business on setup and design of Quality Assurance processes
    • Use Six Sigma and Lean tools as required
    • Facilitate / Lead projects on Quality and operational excellence using Six Sigma / Lean / Project Management methodologies
    • Develop project roadmaps for assigned projects with minimal or no mentoring support
    • Acts as a program manager for BU specific or division level programs

    Education:

    • Graduate in any stream
    • Green Belt/Black belt certified

    Required Experience

    5-10 years of work experience

    Total work experience of 5 years or more (after Graduation in any discipline)

    Relevant / industry work experience of 5 years or more

    Maximum experience should not exceed 10 years.

    Hands on experience of mentoring and doing Green Belt /Black Belt Six Sigma Project

    Experienced in managing multiple project teams simultaneously

    Preferred Experience:

    Training and Facilitation Skills and experience

    Excellent oral, written, cross functional and interpersonal communication skills.

    Learning ability with customer orientation and a keen eye for process improvement

    Exposure to COPC, ISO, TQM, Project Management and other Quality methodologies/systems

    Knowledge of Minitab

    Knowledge of Access

    Good knowledge of MS Excel , Power Point and MS Visio

    Note : Looking for immediate joiners or who can join within 30 days maximum, Interested candidates can share their CV's at (Sub line-Process Excellence for Gurgaon)



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