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- Setting team targets daily on sales board that are challenging but achievable and in line with annual budget target requirements
- Weekly employee sales action plan
- Celebrate sales and wins with team and individuals daily
- Motivates staff through daily meetings and initiating new ideas to keep staff driven and morale high
- Delegating the AM for the fair distribution of leads to employees who are meeting NSE
- Allocate staff for Assistant Manager (AM) to monitor, assess and evaluate sales performance and techniques (if applicable)
- Monitor, assess and evaluate AM sales staff support (if applicable)
- Tracking sales performance through effective use of all performance reports
- Monitor Admins for the collection, collation, and distribution of all sales support information, both internal and external.
- Monitor strict adherence to DNC regulation
- Monitoring the performance of LPA in coordination with AM.
- Maintain ongoing relationships with the General Manager and Key personnel of hotels in your programs region
- Ensure customer feedback/requests are handled promptly and forwarded to
- Notify head office of all ongoing hotel/member difficulties
- Collate performance data using sales reports and (Loyalty Consultant/Renewalist)/or recruitment/occupancy data (AM)
- Manage and track the programs ongoing expenses wages and petty in order to identify any inaccuracies
- Manage and direct workload to administration staff to ensure accuracy and effective time management
- Weekly and monthly sales presentation to the VP India & South Asia.
- Ensuring that occupancy target and sales target are met.
- Meet or exceed monthly and annual sales budget
- Average overall 70% occupancy
Program Manager - Bengaluru, India - AccorCorpo
Description
Company Description
Accor Plus, the most expansive travel, dining and lifestyle program in the Asia Pacific, enables you to do more, in more incredible ways imaginable. Enjoy more destinations and styles at over 1,000 hotels and 1,400 restaurants across 20 countries.
Job Description
The Program Manager is responsible for the management and success of the Accor Plus loyalty Program for their regional offices (Pacific) through driving their team to meet/exceed sales targets as set by Accor Plus Head office.
Role: Program Manager
Location: Gurgaon
Managing Sales Performance:
Client Relation Management:
Other Responsibility
Main Complexity/Critical Issues in the Job